Refund Policy
Effective Date: November 9, 2026 • Clear, Fair, and Transparent Terms
Technical Assistance & Support Commitment
We stand behind the engineering quality of Bibiolink. Because software source code is delivered unencrypted immediately upon purchase, refunds are granted strictly and exclusively for verified technical defects that our support team cannot resolve on a compliant PHP 8.2+ server.
1. The Nature of Digital Source Code Delivery
Bibiolink is delivered as an unencrypted PHP 8.2 backend paired with a production-ready modern React frontend SPA. Unlike hosted monthly SaaS subscriptions where accounts can be suspended or access revoked, digital software assets are fully transmitted and permanently stored on your local drive immediately upon checkout confirmation.
Because unencrypted files cannot be physically “returned” or un-downloaded, industry-standard digital consumer law (including EU Consumer Rights Directive provisions regarding downloadable software) establishes that purchases of delivered digital source code are generally non-refundable, except where required by law or explicitly covered under our Technical Assistance Policy below.
2. Pre-Purchase Verification & Live Demo Access
To ensure total peace of mind and eliminate post-purchase dissatisfaction, we offer unrestricted pre-purchase evaluation tools:
Experience the full end-user builder, interactive bio link themes, and the real administrative control panel at Interactive Demo →
Review our complete deployment guide, Nginx rewrite rules, cron setup instructions, and database schemas at Bibiolink Documentation →
We strongly urge all prospective buyers to test the live demo, verify server compatibility with their hosting provider, and review documentation before completing payment.
3. Technical Assistance & Resolution Policy
We provide dedicated technical assistance to resolve installation and configuration issues:
In such confirmed instances, our engineering desk will authorize Lemon Squeezy to issue a full refund back to your original payment method.
4. Situations Ineligible for Refund
To maintain fair operations for all developers and prevent unauthorized code acquisition, refunds cannot be granted in the following scenarios:
- Change of Mind / Subjective Preference: Deciding you no longer require a bio link script, changing business models, or preferring alternative aesthetic styling after obtaining raw unencrypted source files.
- Non-Compliant Hosting: Attempting to deploy on outdated infrastructure that fails to meet minimum published requirements (such as deprecated PHP 7.x servers, shared hosts with disabled PDO/cURL extensions, or restricted hosts with locked execution timeouts).
- Third-Party Provider Restrictions: Account rejection, KYC verification delays, or account closures imposed independently by third-party payment gateways (such as Stripe, PayPal, or Razorpay).
- Customer Code Modifications: Defects, PHP fatal errors, or layout breaks introduced through custom alterations made to source code controllers, views, or database tables by the customer or third-party freelancers.
- Uncooperative Support: Refusing to provide relevant error logs, PHP diagnostic outputs, or basic technical context necessary for our engineers to investigate reported issues.
5. How to Submit a Resolution or Refund Request
If you encounter any technical difficulty, follow this streamlined 3-step process:
6. Merchant of Record & Payout Mechanics
All refunds are executed through Lemon Squeezy, LLC. Once authorized:
- Refunds are credited to your original funding source (credit card, PayPal, Apple Pay, etc.) in accordance with your payment provider's standard processing schedule.
- Applicable sales tax or VAT collected at checkout is automatically refunded in full.
- Upon refund completion, the associated license key is retired, and access to cloud OTA updates is revoked.
For any questions regarding billing or refund status, you can reach out directly to senolarrasen@gmail.com.